• Order processing time

At Hitonas, we strive to process orders efficiently to ensure you receive your products as soon as possible. Our standard order processing time typically ranges from 3 to 5 business days.

In the rare event that we require additional time to fulfill an order due to unexpected circumstances or high demand, we will promptly notify you via the email address associated with your order. We value your satisfaction and will make every effort to keep you informed and provide a revised estimated shipping date.

We appreciate your understanding and patience in such situations, and please rest assured that we are committed to delivering your order in a timely manner while maintaining our high-quality standards.

If you have any questions or concerns about your order, feel free to contact our customer support team at info@hitonas.com.

Thank you for choosing Hitonas for your shopping needs.

  • Shipping and Delivery

Shipping Origin: All orders are shipped from our workshop in Athens, Greece, to destinations worldwide.

Shipping Cost: Shipping costs are calculated and displayed at checkout before payment, based on the delivery destination, selected shipping method, and order details.

Shipping Carriers: We use a combination of trusted shipping carriers, including DHL, FedEx, and National Postal Services, to ensure reliable delivery of your orders.

SMS Updates: If you wish to receive SMS updates about the status and location of your order, please make sure to provide your phone number during the checkout process. This will help our carrier companies keep you informed about your package’s progress.

Additional Fees for Specific Areas: In certain remote or hard-to-reach delivery areas, DHL Express may charge extra fees for delivery. In such cases, we offer two options:

  1. Standard Shipping: We will ship your package with National Postal Services, which may take up to 3 weeks for delivery.
  2. Expedited Shipping: If you prefer a faster delivery method, you can choose to pay extra for shipping with DHL or FedEx services.

Tracking Your Order: Once your order has been shipped, you will receive a notification with the tracking number. You can use this tracking number to monitor the progress of your order as it makes its way to you.

Estimated Shipping Times:

National Postal Services:

  • North America: 5-14 business days
  • Europe: 3-5 business days
  • Australia, New Zealand, and Oceania: 2-4 weeks
  • Asia Pacific: 2-4 weeks

DHL / FedEx:

  • North America: 2-4 business days
  • Europe: 1-3 business days
  • Australia, New Zealand, and Oceania: 3-5 business days
  • Asia Pacific: 3-5 business days

Please note that transit times are provided by DHL, FedEx, and National Postal Services. The above estimates are based on typical delivery times and may vary depending on the destination and local conditions.

The total estimated delivery time includes both order processing time and shipping transit time. Our standard order processing time is 3 to 5 business days. After your order has been processed and shipped, the estimated shipping times listed above apply.

If you have any questions or require further assistance regarding shipping, feel free to reach out to our customer support team at info@hitonas.com.

Thank you for choosing Hitonas for your shopping needs, and we look forward to delivering your order to you promptly and reliably.

  • Customs and import taxes

Orders within the European Union: Orders shipped from Greece to countries within the European Union are not subject to customs duties or import taxes. For EU markets, customs duties and import taxes are €0.

Buyer Responsibilities: Please be aware that buyers outside the European Union are responsible for any customs and import taxes that may apply to their orders. These charges are determined by the destination country’s customs authorities and may vary depending on the value of the order, the type of products, and the local customs regulations.

Delays Due to Customs: Hitonas is not responsible for any delays that may occur due to customs processing. We will make every effort to ensure a smooth and timely delivery, but we cannot control or predict how long customs clearance might take.

Orders to the USA: If you are placing an order to the United States, it may attract import duties and taxes. To get an estimate of potential import duties for your order, please contact your local customs office for more information.

Contact Us: If you have any questions or concerns related to customs, import taxes, or any other aspect of your order, please don’t hesitate to contact us at info@hitonas.com. Our customer support team is here to assist you and provide the necessary information to ensure a smooth shopping experience.