FAQ

About Shopping at Hitonas

Which are the ordering modes?

You can order online through our site, by selecting the products you want, by pressing ‘ Add to cart ‘ and completing the order steps.

How can I cancel my order?

If you wish to cancel your order contact us by phone or email, as soon as possible to help you.

What happens when I receive a defective of wrong product?

Sorry 🙁

Contact us as soon as possible and we will solve it!

How can I know if the cloth is the right size for me?

We take care that the photos and descriptions of our products are informative. Most of our clothes are one size on a loose line.

Returns & Replacements

Which Is the procedure of replacement?

You can return any product as long as it is in its original condition and the proof of purchase is included in the package.

Returns are made within 10 working days from the day you received.

Refund

There is no refund.

Change with another product

You make a new order.
It the notes you write ‘ from change ‘ and fill the order number.

Once we receive your return, we will send the new product.

Further Informations

What is the wishlist?

In wishlist you can collect your favorite products for future purchase.

It does not bind any quantity of products.

Do you have a physical store?

No, we are exclusively e-shop and there is no physical store.

How do I take care of my products?

You can consult the clothing labels for better care.

For any advice we will be glad to help you!

Payment Methods

For Greece & Cyprus area:

  • Cash on Delivery.
  • Via Paypal.
  • With credit or debit card through Viva Wallet.

For all others areas:

  • Via Paypal.
  • With credit or debit card through Viva Wallet.